Privacy Policy

Last updated: June 20, 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, password)
• Company information
• Payment information
• Survey responses and feedback data

2.2 Automatically Collected Information

• Usage data
• Device information
• Log data
• Cookies and similar tracking technologies

Survey response data is often controlled by the customer who created the survey. We process that data to provide the service and may need to coordinate privacy requests with that customer.

3. How We Use Your Information

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information to improve our service
• To detect, prevent and address technical issues

4. Data Storage and Security

We use access controls, authentication, and operational safeguards to protect the service. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers and business partners
• Law enforcement when required by law
• Other parties with your consent

6. International Transfers

We may process or store information in countries other than where you live. If you need transfer details for a vendor review or data processing agreement, contact us at hello@getuserfeedback.com.

7. Your Rights

Depending on where you live and how the information is processed, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

If your request concerns feedback submitted through one of our customers' surveys, we may need to coordinate with that customer because they usually control how their survey data is used.

To make a privacy request, email hello@getuserfeedback.com. For more detail, see Privacy rights and requests. For requests made under GDPR, we aim to respond without undue delay and within one month, unless the request is complex or the law allows a different timeline.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: hello@getuserfeedback.com