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5 questions for this moment of the customer relationship.
“Tell me about the last time you tried to solve this problem. Walk me through what actually happened.”
Best in an interview
From Teresa Torres · Product discovery coach · author of Continuous Discovery Habits
“What happened today that made you finally sign up?”
Best in a survey
From getuserfeedback.com · Editorial
“What were you trying to do right before you signed up?”
Best in a survey
From getuserfeedback.com · Editorial
“Walk me through how you do this today, step by step.”
Best in an interview
From Steve Blank · Author of The Four Steps to the Epiphany
“Have you tried to solve this yourself?”
Best in an interview
From Steve Blank · Author of The Four Steps to the Epiphany; originator of Customer Development