Champion
3 questions for this moment of the customer relationship.
“Have you told anyone about us yet? Who, and what did you say?”
Best in a survey
From getuserfeedback.com · Editorial
“Who else should I talk to about this?”
Best in an interview
From Rob Fitzpatrick · Author of The Mom Test
“How likely are you to recommend us to a friend or colleague?”
Best in a survey
From Fred Reichheld · Author of The Ultimate Question; creator of the Net Promoter Score